Team Lead Technical Support Job in Faisalabad

Industry:
Telecommunication/ISP
Division:
Technology
Category:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent
Department:
Network Operations & Management
Job Location:
Faisalabad
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Work Permit:
Pakistan
Apply By:
Mar 8, 2016
Posted On:
Mar 2, 2016

Job Description

Job Objective:

Field monitoring of Corrective and Preventive Maintenance. Ensure maximum network availability through coordination and follow-up with O&M vendor.

Job Responsibilities:

    Assist Area Manager O&M in developing, implementing & monitoring of all PMR/CMR schedules.
    Conduct Preventive Maintenance inspection Visits to all sites in his area of responsibility and report Regional PM Team Lead on prescribed format and verify Spares/ Consumables used at sites during CM/ PM activity by vendor.
    Observe and report any theft/ tempering and/or misuse of facilities (by Guards, owners or both etc)
    Receive Critical External Alarms for his sites from Regional NOC and respond with updated status of the issue/ clearance. Monitor Corrective Maintenance activity of O&M vendor on the sites in his AOR, follow up till closure of the alarms/ CM activity as and when reported by Regional NOC. Mobilize himself for prolonged or critical CM activity at sites in his AOR.
    Maintenance of External alarms, visit the sites for rectification of faulty alarms to ensure recovery within KPIs.
    Perform Benchmarking of DG sets, in case of security company objection at CF or any requirement from client.
    Ensure effective operation of all VTDC units deployed in his Area or Region and perform activation/ de-activation, removal, re-installation etc.

Key Performance Indicator:

Ensure network availability through regular O&M of sites as per defined KPIs.

Skill Set Required:

Person with high degree of integrity, Proactive approach, technical and analytical capabilities.